All KNOMO BAGS are guaranteed for two years after purchase. All ACCESSORIES (Phone cases, iPad covers, organisers, laptop sleeves and batteries) are guaranteed for one year from date of purchase.
The products you purchased are warranted free from defects in workmanship and materials. In the event of such defect, they will be repaired or replaced, at our option, without charge on return of the defective product to us, upon satisfactory proof of purchase from our authorized resellers in Singapore and date of purchase. This warranty is limited to the value of the Knomo product and is available to the original purchaser of the goods only.
This warranty is only given to the original purchaser of the goods and is void if the products have been:
- Damaged by negligence, misuse or accident after purchase;
- Used other than for the purpose for which they are intended to be used or not used in accordance with any operating instructions supplied with the goods;
- Adapted or repaired other than by us or an approved service center; or
- Added on to or used with other goods which may affect the integrity, performance, safety or reliability of these goods.
This warranty excludes any cosmetic damages or defects due to normal wear and tear, abuse, shipping damage and we accept no liability, under any circumstances whatsoever, for any consequential damage or loss suffered by anyone as a result of using or being unable to use the goods.
This warranty is NOT renewed upon repair or replacement of the product.
Any defects in materials or workmanship notified to us after expiry of the warranty period are not covered by this warranty.
Simply return the products to us if a warranty is applicable, we will repair or replace the defective products at our option, with the same or with comparable product.
This warranty only covers products purchased from our authorised resellers and in Singapore only.
When contacting us through firstname.lastname@example.org, please quote the below information in order for us to assist you promptly:
- Product description
- Name of reseller & place of purchase
- Date of purchase
- Detailed description of the product’s fault