Customer Care

We accept PayPal and Credit Card payment via Paypal. PayPal does our credit card processing, but you do not need to create a PayPal account in order to pay by credit card. Click the “continue” link near the Visa and MasterCard logos. Do note that you DO NOT need a PayPal account to successfully check out.

All prices and payment on this website are stated in Singapore dollars (S$) unless otherwise stated.

SSL (Secure Socket Layers), the industry standard encryption standard for the online purchase is used at Knomo Singapore website. All of your personal information, including your credit card number, is encrypted by SSL for all orders placed through Paypal. To check the security of your connection, have a look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the site address will change from "http" to "https".

Unless otherwise stated, Voucher Codes cannot be used more than once and cannot be redeemed in conjunction with any other offer, Unfortunately, once an order has been confirmed, we cannot make any changes to the order or apply any discount codes.

Kindly note that delivery is NOT available in the areas below :

• Airline Road
• Airport Cargo Road
• Alps Avenue
• Brani Terminal Avenue
• Changi Airport (only areas with restricted access)
• Jurong Island
• Kusu Island
• Pulau Damar Laut
• Pulau Busing
• Pulau Tekong
• Pulau Sakeng
• Pulau Sebarok
• Pulau Ubin
• Rifle Range
• Seletar Aerospace
• St John Island
• Turn Club Avenue
• West Camp Road

Also note that delivery to the following postal codes is NOT available:

• 099958 Resort World at Sentosa
• 109679 Resort World at Sentosa (Office)
• 109680 Defence Technology Tower A
• 109681 Central Manpower Base (CMPB)
• 109682 Defence Technology Tower B
• 117386 6 Defence Technology Tower B
• 117536 1, Pulau Ular
• 117605 Power Grid
• 117630 Stockport Road
• 118326 Tanjong Berlayer Camp
• 129817 Clementi Camp
• 139302 Ayer Raja Camp
• 149051 Special Operation Command
• 149373 Queenstown Remand Centre
• 178880 Parliament House
• 248843 3 Tanglin Camp
• 367833 Mount Vernon Camp
• 397970 Guillemard Camp
• 417902 Kaki Bukit Prison School
• 465556 Bedok Reformative Training Center
• 478937 Singapore Prisons Quarters
• 498760 Changi Exhibition Centre (Airbase)
• 498761 Changi Exhibition Centre (Airbase)
• 498819 Changi Naval Base
• 498834 Tanah Merah Prison
• 499611 8 Changi North Way (ST Aerospace)
• 506969 Changi Prison Complex Cluster B
• 507087 Selarang Camp
• 507093 Changi Camp
• 507709 Changi Prison Complex Cluster A
• 508487 Hendon Camp
• 509863 Changi Airbase
• 509927 Trend Engine Overhaul Complex
• 509928 SIA Engine Test Centre
• 509932 Trend Engine Overhaul Complex
• 528765 21 Tampines North Drive 2 (Colde Storage Fulfillment Centre)
• 534257 Paya Lebar Airbase
• 567754 Amoy Quee Camp
• 578775 601, Island Club Road
• 596302 Maju Camp
• 596472 Police KNIS Traning Camp
• 609412 2 Vobak Building
• 619110 Jurong Port
• 619523 ST Kinetics
• 628054 29, Tanjong Kling
• 628398 Tuas Naval Base
• 628439 Tanjong Gul Camp
• 629122 Jurong Shipyard
• 629351 50, Gul Road
• 629353 Keppel Shipyard (Gul)
• 629853 21 Benoi Sector #05-03 (Amazon Fulfillment Center)
• 629888 Keppel Shipyard
• 637559 Pasir Laba Camp
• 637607 Tuas Power Station
• 638357 Jurong Camp I
• 638361 Jurong Camp II
• 638364 SAFTI Military Institute
• 638501 ST Marine
• 638709 15, Tuas Crescent
• 638717 23, Tuas Crescent
• 667988 Bukit Gombak Camp
• 669638 Hillview Camp
• 669642 Gombak Base HQ
• 669644 Gombak Base
• 669645 Ministry of Defence
• 669646 Bukit Panjang Camp
• 688248 Kranji Camp III
• 688253 Police Dog (K9) Unit
• 688255 Mowbray Camp
• 688256 Kranji Camp II
• 688257 Kranji Camp
• 688793 Stagmont Camp
• 689953 Keat Hong Camp II
• 689954 Keat Hong Camp
• 698956 Tengah Air Base
• 708972 Murai Camp
• 708976 Lim Chu Kang Camp II
• 718919 Sungei Gedong Camp
• 729753 Mandai Camp
• 729754 Mandai Camp II
• 729756 Mandai Hill Camp
• 738103 Woodland Check Point
• 738203 Woodland Check Point
• 738406 60 Woodlands Industrial Park D
• 738700 Woodland Check Point
• 757618 Sembawang Camp
• 757752 Sembawang Airbase
• 757753 Chong Pang Camp
• 757758 Dieppe Barracks
• 758103 Senoko Power Station
• 759907 Senoko Incineration Plant
• 759956 Sembawang Shipyard
• 759957 Sembawang Prison
• 759945 Admiralty West Prison
• 759956 Sembawang Wharf
• 769194 4 Lorong Chencharu
• 778900 Nee Soon Camp (Leo North)
• 797792 Seletar Airport Passenger Terminal
• 778895 Nee Soon Camp
• 779914 Nee Soon Camp (SCDF)
• 797809 Seletar Airport
• 818948 11, West Perimeter Road
• 819116 1, North Perimeter Road
• 819117 20, North Perimeter Road
• 819118 21, North Perimeter Road
• 819658 8 Changi International Airport Services
• 819659 SATS Inflight Catering Centre 1

We only deliver to areas within Singapore.

All KNOMO BAGS are guaranteed for two years after purchase. All ACCESSORIES (Phone cases, iPad covers, organisers, laptop sleeves and batteries) are guaranteed for one year from date of purchase.

The products you purchased are warranted free from defects in workmanship and materials. In the event of such defect, they will be repaired or replaced, at our option, without charge on return of the defective product to us, upon satisfactory proof of purchase from our authorized resellers in Singapore and date of purchase. This warranty is limited to the value of the Knomo product and is available to the original purchaser of the goods only.

This warranty is only given to the original purchaser of the goods and is void if the products have been:

• Damaged by negligence, misuse or accident after purchase;
• Used other than for the purpose for which they are intended to be used or not used in accordance with any operating instructions supplied with the goods;
• Adapted or repaired other than by us or an approved service center; or
• Added on to or used with other goods which may affect the integrity, performance, safety or reliability of these goods.

This warranty excludes any cosmetic damages or defects due to normal wear and tear, abuse, shipping damage and we accept no liability, under any circumstances whatsoever, for any consequential damage or loss suffered by anyone as a result of using or being unable to use the goods.

This warranty is NOT renewed upon repair or replacement of the product.

Any defects in materials or workmanship notified to us after expiry of the warranty period are not covered by this warranty.

Simply return the products to us if a warranty is applicable, we will repair or replace the defective products at our option, with the same or with comparable product.

This warranty only covers products purchased from our authorised resellers and in Singapore only.

When contacting us through service@knomo.com.sg, please quote the below information in order for us to assist you promptly:

• Product description
• Name of reseller & place of purchase
• Date of purchase
• Detailed description of the product’s fault

KNOMO bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.

In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones and other devices or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract), the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product.

If you would like to return your KNOMO products, please contact us prior to the return (Email: service@knomo.com.sg) and quote the below information in order for us to assist you promptly:

• Model & product description
• Date of purchase
• Reason for return

For all returns, you are required to cover the cost of the return delivery to our office.

For your own security, we recommend using a tracked delivery service when sending goods to us. Please note that returned product without prior authorisation, beyond the 30 days time limit or without a copy of your receipt of purchase will not be accepted. You are also very welcome to hand deliver your return products back to our office at 601, Macpherson Road, #06-01, Grantral Complex, Singapore 368242 after informing us.

If you purchased your KNOMO from a retail store or another online retailer and would like to return it for a refund or exchange it, please contact the reseller directly. We are not able to provide refunds or exchanges for products purchased from other retailers.

When we receive and accept your return, we will refund the credit card that was used for payment of your original order. This typically takes 5 working days, depending on your bank/card issuer. Refunds will cover the cost of your original purchase, excluding any delivery charges. Once your return has been processed, you will receive a refund confirmation email.

Limitation of Liability

KNOMO bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.

In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones and other devices or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract), the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product.